Break-Fix Service Call Outs
AAE provide accessible and reliable break-fix model support.
The Break-Fix model suits clients with dedicated AV/IT departments or technical savvy staff who will handle the majority of issues.
Preventive Maintenance Programmes
Our preventative maintenance programmes put in place consistent practices which will improve the performance and usable lifetime of your solution, ensuring continued up-time and preventing expensive and disruptive equipment failures.
Service Level Agreements
Together with you, we will draw up a Service Level Agreement (SLA) tailored to your needs and working around your business operations.
Customer Support
With our network of technicians across the country and systems that measure customer satisfaction as a KPI, you can be assured that AAE will be there for you.
Support
AAE offer ongoing support tailored to your context. Choose what best meets your business needs.
AAE offer Break-Fix support call outs, personalised Preventative Maintenance Programmes and Service Level Agreements.
Our maintenance programmes typically include inspections, testing and maintenance such as dust removal. Reports are fed back into your business’ Enterprise Asset Management plan and used as evidence of compliance with Health and Safety testing where required.
Call us to ensure your solution continues to deliver long after installation
Call NowConnect with Us
Based in Auckland, AAE have a network of AV integrators across the country including Hamilton, Tauranga, Wellington and Christchurch and have been looking after our commercial clients throughout New Zealand for over twenty years.